Last Updated: June 2026
This policy applies to all paid subscriptions on Qord (available at qord.in). By subscribing to a paid plan, you agree to the terms set out in this policy. All payments are processed securely by Razorpay, our PCI-DSS compliant payment partner.
You may cancel your subscription at any time, without penalty, directly from your account dashboard:
No email or support request is required. Cancellation takes effect immediately within the platform, but your access continues as described in Section 3 below.
When you cancel, your subscription will remain active until the end of your current paid billing cycle. You will continue to have full access to all features of your plan during this period. No further charges will be made after the cancellation date.
At the end of the billing cycle, your account will be downgraded to the free tier. Properties, bookings, and data are retained for 90 days on the free tier, after which inactive accounts may be archived. You can reactivate at any time by subscribing again.
Because Qord is a SaaS subscription service, all charges are generally non-refundable. Partial refunds or credits for unused days in a billing cycle are not issued upon voluntary cancellation.
However, we consider refund requests on a case-by-case basis in the following limited circumstances:
To request a refund, email us at support@qord.in with the subject line "Refund Request — [your registered email]". Include your organisation name, the charge date, and the reason for your request.
If your refund request is approved, the amount will be reversed to your original payment method (credit/debit card, UPI, or net banking) via Razorpay. Refunds typically reflect within 5 to 7 working days from the date of approval, subject to your bank's processing time.
We will notify you via email at every stage — when your request is received, when a decision is made, and when the refund is initiated.
If you downgrade from a higher-tier plan to a lower-tier plan mid-cycle, no partial refund is issued for the difference. The new plan pricing takes effect at the start of the next billing cycle.
If you upgrade mid-cycle, you will be charged a prorated amount for the remainder of the current billing period at the new plan rate.
New accounts receive a 14-day free trial. No payment is collected during the trial. If you cancel before the trial ends, you will not be charged. Once the trial expires and payment is collected, this refund policy applies.
All payments are processed by Razorpay, a PCI-DSS Level 1 certified payment gateway. Qord does not store your credit card number, debit card number, CVV, UPI PIN, or any sensitive payment credentials. Payment data is handled entirely within Razorpay's secure infrastructure and never passes through our servers.
For cancellation help, refund requests, or billing disputes, please contact us at support@qord.in. We aim to respond to all billing-related queries within 1 business day.
You may also raise a dispute directly with Razorpay for payment-related issues. Razorpay's customer support can be reached at support@razorpay.com.