Terms of Service

1. Acceptance of Terms

By accessing or using Qord (available at qord.in, the "Service"), you agree to be bound by these Terms of Service. If you do not agree to these Terms, please do not use the Service. These Terms apply to all users, including property owners, team members, and guest portal users.

2. What Qord Does

Qord is a property management platform designed for homestay and short-term rental owners. The Service enables you to:

• Manage property listings, bookings, and availability
• Sync bookings seamlessly across channels like Airbnb and Booking.com
• Assign and track tasks for your caretaker team
• Monitor operational performance and avoid double-bookings

3. User Accounts

• You must provide accurate information when creating your account.
• You are responsible for all activity that occurs under your account.
• You must not share your login credentials with unauthorised individuals.
• You must promptly notify us at support@qord.in if you suspect any unauthorised access.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Team Members

As a property owner, you may invite team members (e.g., caretakers) to help manage your properties. You are solely responsible for the individuals you grant access to and the content you share through the Service. Qord is not liable for any actions taken by your team members.

5. Your Content

You retain full ownership of all content you upload — including property descriptions, photos, instructions, and guest data. By using the Service, you grant Qord a limited, non-exclusive licence to host, store, and display your content solely for the purpose of delivering the Service to you. We will never sell or share your content with third parties for marketing purposes.

6. Qord's Intellectual Property

Qord's software, source code, system architecture, automation workflows (including WhatsApp conversation flows and guest-journey logic), calendar and pricing engines, user interface and visual design, documentation, and the “Qord” name and logo (collectively, the “Platform”) are the exclusive property of Curling AI Solutions and its licensors, protected by copyright, trade secret, and other applicable intellectual property laws. Subscribing to or using the Service grants you a right to use the Platform as delivered — it does not transfer, license, or assign any ownership or copying rights in the Platform itself.

By subscribing to or using the Service, you agree that you will not, and will not assist or permit any third party to:

• Copy, reproduce, replicate, or create a derivative work based on the Platform, in whole or in part, in any form or medium
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying algorithms, or system design of the Platform
• Use access to the Service to build, launch, or assist a product or service that competes with or substantially replicates the Platform's functionality
• Systematically extract, scrape, or replicate the Platform's workflows, automation logic, prompts, or database structure
• Remove, obscure, or alter any proprietary notices, trademarks, or branding on the Platform
• Sublicense, resell, rent, lease, white-label, or otherwise make the Platform available to any third party as a standalone product

A violation of this section is a material breach of these Terms and grounds for immediate account termination without refund, in addition to any other legal remedies available to us, including injunctive relief and damages. This section survives termination of your account or these Terms.

7. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload or transmit harmful, offensive, or misleading content
• Attempt to reverse-engineer, hack, or disrupt the Service or its infrastructure — see Section 6 for the full restrictions on copying and reverse-engineering the Platform
• Use the platform to spam guests or send unsolicited communications
• Misrepresent your identity or your properties

8. Subscriptions, Billing & Payments

Access to Qord's paid features is provided on a subscription basis. By subscribing, you agree to the following:

• Billing Cycle: Subscriptions are billed on a recurring monthly or annual basis, depending on the plan you select. Fees are charged automatically in advance at the start of each billing cycle.
• Per-Property Pricing: Paid plans are billed per property per month, at the rate set out in your subscription contract with Qord. We do not publish general pricing; your rate is agreed with you directly and confirmed in writing before your trial ends and billing begins.
• Mid-Cycle Property Additions: When you add a new property during an active billing cycle, a prorated charge for the remaining days of the current cycle is added to your next billing date. The charge is calculated as: plan price × (days remaining in cycle ÷ total days in cycle). From the following cycle, the new property is included in your regular recurring charge. Removing a property does not generate a refund; the reduction takes effect from the next billing cycle.
• Automatic Renewal: Your subscription renews automatically unless you cancel before the renewal date. By providing your payment details, you authorise Qord and Easebuzz to charge your payment method on each renewal date without further notice, unless you have cancelled.
• Free Trial: New accounts receive a 14-day free trial. No payment is collected during the trial. Your subscription begins and billing starts at the end of the trial period.
• Payment Processing: All payments are processed by Easebuzz, a PCI-DSS certified, RBI-regulated payment gateway. Qord does not store your credit card, debit card, or UPI credentials. Payment data is handled entirely within Easebuzz's secure infrastructure.
• GST: Prices listed are exclusive of applicable taxes. GST at the prevailing rate will be added to your invoice where required by Indian tax law.

9. Price Changes

Your rate is set out in your subscription contract with Qord. If we propose to increase that rate at renewal, we will provide you with at least 30 days' advance notice via email to your registered address before the new rate takes effect on your account.

If you do not agree with the new rate, you may cancel your subscription before the change takes effect. Continued use of the Service after the effective date of a rate change constitutes your acceptance of the new rate.

10. Cancellation & Refunds

You may cancel your subscription at any time from your account dashboard. Upon cancellation, your subscription remains active until the end of the current paid billing period. Cancellations do not entitle you to a refund for the current billing cycle except as described in our Cancellation & Refund Policy.

Calendar sync on cancellation: Upon subscription cancellation or suspension, calendar synchronisation with third-party platforms (Airbnb, Booking.com, etc.) will continue for up to 24 hours to ensure any pending bookings are captured. After this period, iCal export and import will be paused until the subscription is reactivated. New bookings cannot be created via Qord during a suspended or cancelled subscription.

11. Account Suspension & Termination

• Payment failure: If a subscription payment fails and remains unpaid after reasonable retry attempts, we reserve the right to suspend access to paid features until the outstanding amount is cleared. We will notify you by email before suspending your account.
• Policy violations: We reserve the right to suspend or permanently terminate accounts that abuse the platform, violate these Terms, or are found engaging in fraudulent activity. In cases of serious misconduct, termination may be immediate without prior notice.
• Data on termination: Upon termination, your data is retained for 90 days before permanent deletion, giving you an opportunity to export it. You may contact support@qord.in to request a data export.

12. Third-Party Services

Qord integrates with third-party services including Google (for authentication), Easebuzz (for payment processing), and respective OTA platforms (Airbnb, Booking.com) for calendar synchronisation. Your use of these services is governed by their respective terms and policies. Qord is not responsible for the availability, accuracy, or conduct of any third-party service.

13. Disclaimer of Warranties

The Service is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind. We do not guarantee uninterrupted, error-free access to the Service. We are not liable for any loss of data, missed bookings, or service interruptions arising from technical failures, third-party outages, or circumstances beyond our control.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Qord shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or service downtime, arising from your use of or inability to use the Service. Our total aggregate liability to you shall not exceed the total subscription fees you paid to Qord in the twelve months immediately preceding the event giving rise to the claim.

15. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of the Service after changes constitutes your acceptance of the revised Terms. For material changes, we will notify you via email or an in-app notice.

16. Governing Law

These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in India.

17. Contact Us

If you have any questions about these Terms, please reach out to us at support@qord.in. We aim to respond within 2 business days.